About these terms

These Terms and Conditions apply when you visit or use the website at hatchgroup.au (the Website), operated by HATCH. Digital Marketing (HATCH., we, us or our), based in Tamworth NSW.

By using the Website, you agree to these terms. If you do not agree, please stop using the Website. These terms should be read with our Privacy Policy.

Using the Website

You may browse the Website and use its information for lawful, personal or internal business purposes. You must not:

use the Website in a way that breaks a law or infringes another person’s rights;
try to gain unauthorised access to the Website, its systems, accounts or data;
introduce malicious code, interfere with security or disrupt the Website;
misrepresent your identity or connection with a person or business;
copy, scrape or extract substantial Website content for commercial reuse without permission, other than lawful search-engine indexing; or
use Website content to create misleading, unlawful or harmful material.

We may restrict access where reasonably necessary to protect the Website, our business, our clients or other users.

Information, not a guarantee

We make reasonable efforts to keep Website information clear and current. However, content is general information only. It is not legal, financial, accounting or other regulated professional advice and should not replace advice tailored to your circumstances.

Marketing platforms, algorithms, search results, advertising costs and customer behaviour change. Examples, case studies, testimonials and past results illustrate what happened in particular circumstances and do not guarantee the same result for another business.

We may correct, update, remove or replace Website content without notice. If a detail is important to a decision, please confirm it with us before relying on it.

An important distinction

The Website is not your service agreement

Sending an enquiry, booking a conversation or reading a service page does not by itself create a client relationship or require either party to proceed.

A client engagement begins only when the parties accept a written proposal, scope, quote, service agreement or other confirmation that clearly sets out the work. That document governs matters such as deliverables, timing, fees, payment, revisions, cancellation, intellectual-property ownership, third-party costs and offboarding. If it conflicts with these Website terms in relation to paid client work, the accepted client document takes priority.

Website descriptions and starting points are not fixed offers. A service’s suitability, availability, scope and price are confirmed for each engagement.

Intellectual property

Unless stated otherwise, Website content—including the HATCH. name and branding, words, graphics, layouts, video, photography, downloads and design—is owned by or licensed to HATCH. and is protected by intellectual-property laws.

You may view and temporarily download reasonable Website content for your own lawful, non-commercial reference. You must not reproduce, publish, adapt, sell, license, distribute or commercially exploit it without our prior written permission or another right provided by law.

Third-party names, logos, images and other material remain the property of their respective owners. Showing client work or a third-party brand does not transfer ownership or grant you permission to reuse it.

Information you send us

When you submit an enquiry or send us material, you confirm that the information is accurate to the best of your knowledge and that you have authority to share it. Do not send unlawful material or content that infringes another person’s rights.

We handle personal information under our Privacy Policy. Unless we separately agree otherwise, an initial enquiry does not create an exclusive relationship, fiduciary duty or formal confidentiality obligation beyond obligations imposed by law. Please tell us before sharing unusually sensitive or commercially confidential material so an appropriate method or agreement can be arranged.

Third-party links and platforms

The Website may link to social networks, software providers, client websites and other third-party services. Those links are provided for convenience or context. Unless we expressly say otherwise, we do not control, endorse or accept responsibility for third-party content, availability, security, pricing, terms or privacy practices.

Your use of a third-party platform is governed by its own terms. You should check those terms before creating an account, sharing information or making a purchase.

Availability, liability and your rights

We aim to keep the Website available and secure, but we do not promise uninterrupted, error-free or virus-free access. Maintenance, hosting issues, cyber incidents and events outside our reasonable control may affect availability.

To the maximum extent permitted by law, HATCH. is not responsible for indirect, incidental or consequential loss arising only from your use of, inability to use, or reliance on the Website or linked third-party content. You remain responsible for your business decisions and for checking whether general Website information suits your needs.

Your legal rights remain

Nothing in these terms excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded, including rights that may apply under the Australian Consumer Law. Any limitation in these terms operates only to the extent the law permits.

Changes, severability and governing law

We may update these terms when the Website, our services or the law changes. The current version and effective date will appear on this page. Continuing to use the Website after an update means the revised terms apply from that time.

If a provision is found invalid or unenforceable, it is to be read down or removed to the minimum extent necessary, and the remaining provisions continue to apply. A delay in enforcing a right does not waive that right.

These terms are governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.

Questions about these terms

If you have a question about the Website or these terms, contact us before relying on the relevant information.

HATCH. Digital MarketingTamworth NSW 2340, Australiahello@hatchgroup.au